Straight Answers on How We Work

FAQs — FOR INDIVIDUALS

FOR INDIVIDUALS

When you contact Advice For Life, you'll be assigned a dedicated caseworker who remains your single point of contact throughout your case. Rather than addressing issues in isolation, we take a whole-person approach, helping you overcome interconnected challenges such as money, housing, family, caring responsibilities, work and health through one coordinated plan.

Is my case kept confidential from my employer?

Yes. Advice For Life provides a confidential and independent service. We will not share details of your case or personal circumstances with your employer or any other third party without your consent, except where disclosure is required by law or necessary to protect you or others from serious harm.

Can you provide debt solutions and immigration representation?

Advice For Life manages your case from start to finish, providing practical support, guidance and help understanding your options. Where regulated advice or representation is required, such as debt solutions or immigration casework, we work alongside FCA-authorised and IAA-registered partners while continuing to coordinate your overall case.

Do you stay involved until the problem is resolved?

Yes. Advice For Life stays involved from the first signs of difficulty through to resolution and longer-term stability. We do more than provide advice. We coordinate support, tackle underlying issues and continue working with you until meaningful, sustainable outcomes have been achieved.

FAQs — FOR EMPLOYERS & COMMISSIONERS

FOR EMPLOYERS & COMMISSIONERS

Where do you fit if we already have an EAP?

We complement existing EAPs by providing practical, end-to-end casework for complex life challenges.

Do you work alongside an EAP or replace it?

We can do either. Some employers use us alongside their EAP, while others choose Advice For Life as their primary employee support service.

Would you help an employee bring a tribunal claim against us?

No. Advice For Life provides independent and confidential support, but we do not represent employees in claims against organisations that purchase our service. Where legal representation is required, we direct employees to appropriate organisations such as ACAS, their trade union, or an independent solicitor.

How is the service priced?

Flexible models including access fee plus cases or capped blocks of cases, focused on outcomes rather than availability.

Contact Us

For Individuals

0300 302 0131

advice@adviceforlife.org.uk

For Employers & Partnerships

0300 302 0344

hello@adviceforlife.org.uk

Advice for Life

Monday – Friday 9am-5pm

Saturday 10am-1pm

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Advice For Life is delivered by Global Social Innovators CIC. Registered in England and Wales.